This privacy policy explains how we handle personal information when you contact us about garden fencing, fence repairs, gate installation, or commercial and security fencing across Birmingham and the West Midlands.
Who we are
The data controller is Fencing Company Birmingham - Installations and Repairs Contractor (“we”, “us”, “our”).
- Address: 7 St Paul's Pl, Sheffield, S1 2LL
- Phone: 0121 405 2079
- Email: info@fencingcompanybirmingham.co.uk
Information we collect
We may collect and process the following personal data:
- Contact details — name, phone number and email address when you call, email or submit our quote form.
- Property and project information — postcode, address or area, approximate fence length, type of work (installation, repair, gates, commercial), access notes and photos you choose to send.
- Communications — records of enquiries, quotes issued, appointments and messages relating to your fencing project.
- Technical data — limited information such as IP address and browser type, which may be processed by third-party services embedded on this website (see our Cookies Policy).
We do not knowingly collect special category data. Please do not include unnecessary sensitive information in form submissions or emails.
How we use your information
We use personal data to:
- Respond to quote and repair enquiries
- Prepare written quotes and schedule site visits or installation work
- Communicate about your fencing project, including changes to scope or timing
- Maintain business records for accounting, tax and dispute resolution
- Improve our enquiry process and website where appropriate
Lawful bases (UK GDPR)
We process personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 on these bases:
- Contract / pre-contract steps — to provide a quote and perform fencing work you request.
- Legitimate interests — to operate our business, follow up enquiries and maintain records, balanced against your rights.
- Legal obligation — where required for tax, health and safety or other statutory duties.
- Consent — where you have given clear consent, for example when you voluntarily submit photos or marketing preferences (we do not sell your data).
Quote form and third parties
Our online quote form is provided by Tally (Tally BV). When you submit the form, your data is transmitted to Tally to deliver it to us. Tally may process data in accordance with its own privacy policy. We receive the enquiry details you submit so we can contact you about fencing work.
We may also use:
- Google Maps — embedded map on our contact page (Google may set cookies; see Cookies Policy).
- Google Fonts — to display typography on this site.
We do not pass your details to unrelated marketing companies.
How long we keep data
We retain enquiry and quote records for as long as needed to manage your project and for up to six years thereafter where required for legal, tax or warranty purposes. If you do not proceed with work, enquiry details are typically deleted or anonymised within 24 months unless you ask us to remove them sooner.
Your rights
Under UK data protection law you have rights including access, rectification, erasure, restriction, objection and data portability (where applicable). You may also withdraw consent where processing is consent-based.
To exercise your rights, contact info@fencingcompanybirmingham.co.uk. We respond within one month in most cases. You may complain to the Information Commissioner's Office (ICO) if you believe we have handled your data unlawfully.
Security
We take reasonable steps to protect personal data against unauthorised access, loss or misuse. No internet transmission is completely secure; please avoid sending confidential payment card details by email or unsecured form fields.
Changes
We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after changes constitutes acceptance of the updated policy where permitted by law.
Contact
Questions about this privacy policy: info@fencingcompanybirmingham.co.uk or 0121 405 2079. See also our GDPR Policy.